Privacy Policy

Effective Date: 2026-03-01
At Grounded Elegance, accessible from admin@groundedelegance.co.za, your privacy is a priority. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services. By using our website, you agree to the practices described in this policy.

1. Information We Collect

1.1 Personal Information

We collect the following personal information when you:

• Place an order: Name, email address, billing and shipping addresses, phone number, payment details, and any additional information you provide.

• Contact us: All details you provide via one of our contact forms.

1.2 Non-Personal Information

We collect non-personal information automatically, such as:

• IP address

• Browser type and version

• Device information

• Website usage data (via cookies and analytics tools)

2. How We Use Your Information

We use your information to:

• Process and fulfil orders.

• Respond to your inquiries.

• Improve our website and user experience.

• Send promotional materials (with your consent).

• Comply with legal obligations.

3. Sharing Your Information

We do not sell your personal information. However, we share information with third parties to provide our services:

• Service Providers: Payment processors, shipping companies, and hosting providers.

• Analytics and Marketing: Google Analytics, Facebook Pixel, and Site Kit by Google.

• E-Commerce Tools: WooCommerce and related integrations.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Necessary for the operation of our website.

• Analytics Cookies: To analyse website traffic and usage.

• Marketing Cookies: To display relevant ads on platforms like Google and Facebook.

You can manage your cookie preferences through your browser settings.

5. Google Fonts

Our website uses Google Fonts to display consistent typography. When you access our website, your browser may download fonts from Google servers. This involves sharing your IP address with Google. For more information, visit Google Fonts Privacy Policy.

6. Data Security

We take reasonable measures to protect your personal information, including:

• SSL encryption for secure data transmission.

• Regular security monitoring.

• Restricted access to personal data.

However, no method of transmission over the internet is entirely secure. Use our services at your own risk.

7. Your Rights

You have the right to:

• Access your personal data.

• Correct inaccuracies in your data.

• Request deletion of your data.

• Opt out of marketing communications.

To exercise these rights, contact us at admin@groundedelegance.co.za.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies.

9. Data Storage and Hosting

Your data may be stored on servers located outside of South Africa. By using our website, you consent to this transfer of data.

10. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, contact us at admin@groundedelegance.co.za.
By using our website, you agree to this Privacy Policy.